Faq’s

What are your shipping charges?

We are highly dependent on our delivery partner USPS, the delivery tat and charges are defined by USPS.

When do you charge shipping charges?

Whenever you select an item and move to the checkout stage. Our system will fetch the rates based on weight and address (zip code), which will be visible at the bottom of the checkout form.

Do you accept returns?

Yes, we will return any item within 15 days of purchase date which will be mention on the receipt.

Why do we verify your age?

Federal and State regulations prohibit the sale of tobacco products to minors. So, we do not sell our products to underage.

What is the minimum age limit to purchase a product from cigaragent.com?

Minimum age limit is 21, as specified by the Federal and State regulatory.

How do you verify age?

We use a non-affiliated third-party system “agechecker.net”, to verify your age.

How long does verification take?

Age checker can verify about 90% of U.S. customers instantly using basic personal information.

If the system doesn't verify you automatically, you must provide a picture of your photo ID to verify yourself manually. This process is easy and takes place within our popup. After submission, age checker will take around 10 seconds to verify you (depending on the number of requests in our queue). You may cover other sensitive information, You may cover other sensitive information, just make sure that your name, date of birth, expiration and enough of the ID should be visible to verify that it is real.
How do I upload my picture ID?

To make it as simple as potential, Age Checker got 3 choices to upload picture ID

  • Take a picture using your webcam directly from our popup.
  • Upload a picture by clicking the browse button.
  • Enter your mobile phone number and use your phone's camera to complete the process.

How can I update my personal details?

By logging into My Account, you can edit or update your details any time.

Can I cancel my order after it has been submitted?

We aim to get your order out to you as quickly as possible and begin working on it there and then. Therefore, once you authorize your transaction, we cannot guarantee our ability to make changes or cancellations to an order.

Do you charge sales tax?

Yes, we charge sales tax as per the sales tax tariff specified by the regulatory.

Do you offer cash on delivery?

No, we accept credit and debit cards only.

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